Sky has informed around 90,000 subscribers to its HD service that their set top boxes will need to be replaced.
The problem affects around one in ten owners of the 'Pace' manufactured Sky HD+ boxes.
Sky have been keen to point out that the failure relates to the way the boxes have been assembled and does not pose a safety threat to subscribers. Users will be able to continue to use their existing equipment until Sky provides a free replacement.
A spokesperson for Sky stated: "To be 100 per cent clear, the fault is nothing to with a faulty component; the problem relates to the way that some of the boxes were assembled. It doesn't raise a safety risk or prevent them from being used as normal until we exchange them, but in the longer term it could lead to the failure of the box".
Sky have been commended for their swift response to the problem and the fact that many of the set top boxes could have failed longer term and outside the warranty period. What Satellite and Digital TV Editor Alex Lane commented: "It's an unprecedented move for Sky or any other British pay-TV provider to recall boxes when they're expected to fail outside the warranty period".
Sky is giving those affected by the set top box problem three months' free subscription to its £29.25 HD programme pack.
- Privacy Policy | Terms & Conditions
- © 2007-2010 HDTVorg.co.uk inc
