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	TV Buying Guide
	Introduction
	1. The HDTV revolution
	2. Which TV technology is right for me
	3. Choosing the right screen size
	4. What features should I consider
	5. TV selection tools
	6. Putting it all together
	7. Your consumer rights

 

When things go wrong

Nobody wants to think about something going wrong with their new TV, but it pays to be aware of your rights, just in case.

There are three broad areas detailing your rights as a consumer, 'Of satisfactory quality', 'Fit for purpose' and 'Is as described'.

Of satisfactory quality: A new TV should be in perfect working order. If however, you buy a display unit for example and are told of its faults, you have no comeback.

Fit for purpose: What you were sold should be able to operate as described; and that any specific purpose you agreed with a salesperson (ie that the TV was compatible with a DVD player you were also sold at the time) also applies.

Is as described: The TV actually has a 42in screen, 4 HDMI inputs ... as described by an in store notice or salesperson.

Your next course of action

If you have a complaint which falls within one of the three categories described above, you have a number of options.

Refund: A seller may offer free repair, credit note or exchange but they can't refuse to give you your money back. However, you have to request a refund within a reasonable amount of time (usually three to four weeks).

Replacement or Repair: You have the right to get a faulty item replaced or repaired. Under the Sale of Goods Act a retailer must replace or repair faulty goods 'within a reasonable time but without causing significant inconvenience'

FAQs

If I pay by credit card am I better protected? Yes, under section 75 of the Consumer Credit Act, your credit card company is equally liable for your TV.

I bought my TV online but it arrived smashed, who is responsible: Your retailer and not the courier company is still responsible for the screen. Contact them directly and ask for a new TV.

Where you can get help

The Citizens' Advice Bureau: Excellent for all kinds of consumer complaints (www.adviceguide.org.uk).

Consumer Direct: A useful body giving free advice by phone (08454 040506).